With a free shuttle from the airport, a fabulous setting, free breakfast buffet and easy access to so many Norfolk attractions, it's hard not to be impressed by the Quality Suites Lake Wright. The 127-room, five-story hotel has an all-suite concept, keeping living and sleeping areas separate. The suites feature refrigerators, microwaves and sofa beds as well as free Wi-Fi and cable TV with HBO. Coin-operated laundry facilities and free parking are available, as are meeting facilities and a convenience store. Leisure activities include an indoor/outdoor heated pool, fitness center and an evening manager's reception offered Mondays through Thursdays. As if the hotel doesn't have enough free perks, they also offer a free shuttle to the airport and a free full hot breakfast every day of the week. Pets are welcome to join you in certain rooms. The hotel is three miles from the Norfolk Botanical Gardens and five miles from Chesapeake Beach. Downtown Norfolk's many attractions, including the Chrysler Art Museum and Nauticus, are six miles from the Quality Inn. Ocean Breeze Waterpark is a 20-minute drive from the hotel, as is the Virginia Beach Oceanfront and Aquarium. The hotel is a half-mile from Virginia Weslyan University, and Norfolk International Airport, accessible by the hotel shuttle, is just two miles away. }
Pros: Great location and place to eat all around it. Nice clean rooms
Cons: The hotel shuttle is not run properly. I am guessing to save money as they pay for cabs when they are not running the shuttle. I had a cab driver refuse to take me due to not wanting the short run. Frustrating as never seen shuttle worked like this.
Pros: I called Quality Inn Corporate, did nothing. We had no sheets or pillows for the sofa bed, begged, never showed up..said they did not have any clean. Phones did not work. Room dirty and falling apart. Staff very rude. Ordered a double drink... $22
Cons: Did not like anything about this hotel, besides location. Rude staff, no working phones, overcharged for 1 drink, bartender rude. Promised bedding never showed, phones did not work so went back to front desk, was told they had no clean bedding . Horrible
Cons: Room not ready when we arrived at 4:00 pm,, cleanliness questionable , in adequate parking spaces available people were parked in the unmarked fire zone . They were out of food for breakfast the only explanation being they had a lot of people !
Cons: The room spelled like a dog. The bed skirt had not been washed and was where the last guest's dog slept. Definitely not washed. Bathtub was overflowing with a slow leak and floor flooded. The perimeter of the hotel was filthy. Management needs replaced.
Pros: The lobby is bright. Breakfast was OK ... The gentleman who drove me to the airport at 6 am was delightful.
Cons: The corridors are poorly maintained. My room smelled musty and air conditioning did not work well - 90 outside and mid 70's in my room. I killed two bugs in the bathroom. Morning wake up call was missed COMPLETELY! They forgot the Quality in Quality In
Pros: Staff was sooooo nice!!! Front desk ladies are both soooo great and accommodating!!!
Cons: Needs more parking late night parking can get tricky with the construction going on
Pros: The staff was friendly.
Cons: I chose not to stay the second second booked nigh because the room was so dirty and smelled like smoke when the very noisy air conditioning was on. Overall a very bad experience.
Cons: The hotel was not at the 3 star standard. The description was misleading. . Very disappointed
Cons: The hotel room was not clean. It needs a full scrub down.
Pros: spacious room and location near highways and food
Cons: The bathroom could have been cleaner, but it was noticeably cleaned and possibly just needed a update soon.
Pros: Location and value
Cons: We left for airport early and found back door of hotel propped open with a sign. This is a big security risk. I would never stay again for safety reasons.
Pros: The location was great. Right off the interstate and next to the Outlets.
Cons: Breakfast was kind of chaotic and some staff were rude.
Pros: Hotel was close to a shopping outlet
Cons: I don't care for dog hotels. My first night I was placed in a room for a dog which smelled really awful. The room was located at the end of the hall and the patrons kept propping the door open. Day two I asked to be moved to another room which was nicer
Cons: It was old. Mildew smell upon entering room. Only 2 bath towels. Way OVERPRICED for what you received. Will not stay there again.
Pros: The bed was very comfortable.
Cons: The staff were not at all friendly.
Pros: The staff!
Cons: No any clean service for the days I stayed. dirty spoon from previous was on floor for three days. No tissue, No clean towel. manager Chanel promised to clean but it did not. manager Chanel threated to kick me out if I asked again for the clean service
Cons: Unsanitary. Mold on the shower curtain, sticky floors, stains on the carpet and furniture and toilet seat. Just downright disgusting
Cons: The room smelled like wet dog and was dirty. We witnessed a fight in the front of the hotel. There was not enough parking spaces and had to park in a new construction lot with no lights.you get what you pay for...never again.
Cons: the transportation and customer service is horrible very very unreliable for a business stay. will not stay here again
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